A: We implement a localized rapid-response strategy: for customers in mainland China and Taiwan, we provide remote technical support within 2 hours and on-site engineer service at major customer sites within 12 hours; with critical spare parts stocked in Xuzhou, Suzhou and Shenzhen, most issues can be resolved within 72 hours. For overseas customers, we offer support through our service center in Vietnam and our expanding network in Europe and the Americas.